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Recording will not start or is silent

If recording does not start at all, please check that you have the correct Sound Recording Device: selected.

  1. Click the Options button on the toolbar
  2. Go to the Audio tab
  3. Select the correct device from the Sound Recording Device: dropdown list
  4. Click the OK button to save your changes

Please make sure that you are not running any other software that is using the sound card at the same time.

If recording appears to start but the level meter stays blank (eg. silence) or very low then check the following:

  • Make sure that your microphone is correctly connected (if not using a built in microphone). Try disconnecting and reconnecting it.
  • Adjust the Microphone Fader
    1. Click the Options button on the toolbar
    2. Go to the Audio tab
    3. Select Windows Record Mixer from the Audio Input Channel dropdown list
    4. Click the Open Windows Record Mixer button
    5. Select the microphone
    6. Click the Properties button
    7. Go to the Levels tab
    8. Turn up the microphone fader using the slider
      • Make sure that it is selected (if applicable)
      • Make sure that it is not on mute (if applicable)
    9. Go to the Advanced tab
    10. Select the Allow applications to take exclusive control of this device checkbox
    11. Select the Give exclusive mode applications priority checkbox
    12. Click the OK button to save your changes
    13. Click the OK button to return to Express Dictate
    14. Click the OK button to save your changes and close the Options window

 

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