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IVM Phone Answering Attendant Software

IVM is a telephone answering machine, voice mail, call attendant, and interactive voice response program for a Windows computer with voice modem or professional telephony line device.

For example, IVM can redirect in-coming calls during office hours or take messages for a number of voice mail boxes after hours. All calls (including those answered by you) are logged with date, time and caller ID. The recorded messages can be played at any time, forwarded to an email address, accessed via the internet or, if necessary, saved for future reference.

IVM can also be used very simply as a computer answering machine. Just run the install file on your PC and it will be ready to answer calls. But, when you are ready, you can explore the advanced key response and programming options to create a sophisticated telephone interactive response system. You will find many exciting ways to use IVM to provide information, serve your customers and save time.

A full description of IVM follows but a quick way to try it out is to download and install now. You don't need to purchase to download and it only takes a couple of minutes to complete the process (click here to install). After you have tested IVM and found it to be suitable, you can purchase a location license (click here to purchase).

Features

  • Multiple telephone line support (1 - 64 lines simultaneously).
  • Caller ID logging (even if no message is left) and optional on-screen caller ID flash display.
  • Call key select menus and ability for caller to enter numbers.
  • Automatic message forward by email or upload to internet.
  • Call transfer (subject to your phone company or PBX features).
  • Remote Access (listen to messages by dialing-in) including toll-saver.
  • Save in-coming messages as wav files (keep messages for legal/record purposes).
  • Automatic hours feature (enter your office hours and it will automatically answer after hours).
  • Unlimited (selectable) out-going messages and menus.
  • Call simulator is included so you can test your systems off-line.
  • Automated outbound calls and messages (for telemarketing, messaging etc.).
  • Unlimited voice mail boxes (each with own email forward, internet access page or remote access).
  • Extended message play on key press including support for wav, mp3 and a number of other formats.
  • Text-to-Speech voice synthesis as an alternative to recording or importing wav or mp3 files.
  • Ability to open files or run other software to process data or report information. Free plugins offer internet and odbc sql connectivity, fax back services, hardware control and more.
  • Free professionally voiced greetings included.

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Typical Applications

  • Voicemail (from a single answering message to hundreds of voice mailboxes).
  • In-coming caller ID logger or display.
  • Call attendant (using the menu call transfer features) to transfer and direct calls.
  • Telephone information lines or AudioText type systems.
  • Automated telephone order taking.
  • Automated telephone surveys (using the number entry features linked to a database).
  • Credit card telephone account payment.
  • Automated outbound call dial & message systems.
  • Dial in computer control or information (eg. Dial in to test security alarm or to restart server).
  • Many more telephone related applications.
 
IVM
Introduction
Features
Screenshots
System Requirements
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 - exe
Manual (pdf)
Installation
Examples
Outbound Calls
Plugins
Hardware
 - Voice Modems
 - Telephony Boards
ISO13714
SDK
Questions (FAQs)
Technical Support
 
 
Languages
 
en Español
en Français
 
 
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System Requirements

  • Windows 95/NT4/98/2000/Me/XP.
  • Pentium 90 or above with at least 16MB RAM (higher requirements apply for multiple line installations).
  • TAPI compliant (100%) telephony device. This includes most voice modems or a professional telephony card (eg. CallURL, Dialogic etc.).
    Click here for more information.
  • [Optional] Internet Connection [to forward by email]
  • [Optional] Website (on local or remote server) [for Internet Access Pages]
If you intend to use IVM with a voice modem, please note there are many voice modems on the market with defective TAPI wave / voice drivers. If you have difficulties with your modem, please see the IVM Trouble-Shooting Help page for some solutions to modem driver problems.

Download IVM Software

The software can be downloaded by clicking on the following links. Once downloading is complete, run the file "ivmsetup.exe" (or open "ivm.zip") which will automatically setup the software. The online documentation will explain the operation.

Pricing, Purchase and Registration

IVM can be tried out for free. If you intend to use IVM after the trial period, we ask that you purchase a license for your software (register) .

Example Setup IVR Files

A number of example IVR files can be downloaded to load into IVM which are useful as a starting point when creating your own system. These include IVR files for multiple voice mail boxes, information lines, call attendants, payment lines and more. The example ivr files can be downloaded from www.nch.com.au/ivm/examples.html.

Plugins

IVM supports "plugins" which can be used within your interactive voice response system. We make free plugins available for a number of applications including loading and saving from databases, automatic emailing or faxing of documents, linking to an http server, connecting to hardware and much more. For more information and to download plugins please see www.nch.com.au/ivm/plugins.html.

Reseller Arrangements

If you wish to become a reseller of this software, please see www.nch.com.au/reseller.

Software Suggestions and Development Services

If you have any suggestions for improvements to this software or suggestions for other audio software that you might need, please visit our suggestions page. Many of our software projects have been undertaken after suggestions from users like you.

We also offer custom audio software development services for commercial organizations. Please visit development page for more information.

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