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Stopping the recording when the caller hangs-up

If you have end-of-call tones on your line check you have turned on the "Enable end-of-tone detection during playback" option using the "End of Call Tone Detection Settings" from the Devices tab of Settings.

If your line has silence at the end of calls increase the Record Detect Level a little on the Transfer/Record tab of Settings.

Sometimes this problem is caused by a too soft end-of-call tone from the telephone exchange. If this is the case, please contact your telephone company - they usually can fix the end-of-call tone volume.

 

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