I Can't Uninstall an Application.

Please see How to Uninstall for instructions on uninstalling NCH Software's applications. If you are still unable to uninstall, below are solutions to some possible problems.


"This program cannot be uninstalled because it is being used by another user on this computer"

The uninstaller needs to close any running instance of the application before uninstalling, but this is not possible if the application is running under another Windows user account on the same computer. To ensure the application is not in use:
  1. Reboot the computer, to ensure that no other user accounts are logged on.
  2. Close all open windows, to ensure that the application is not running.
  3. Try again to uninstall the application.


"An error occured while trying to uninstall [application name]. It may have already been uninstalled."

This error is shown by Windows if the uninstaller is missing or damaged. To ensure all files and settings are fully removed:
  1. Download the latest version of the same application from http://www.nchsoftware.com.
  2. Install the application.
  3. Quit the application.
  4. Try again to uninstall the application.