On Hold Messages Frequently Asked Questions

For all pre-download and sales related questions

Q. What do I need for on-hold messages? (Phone System Requirements)

If you have a telephone system (a key system or PABX), does it have the facility to put callers on-hold? If yes it should have a message on hold (MOH) socket on or near the phone system box. If in doubt check the manual of your phone system, contact the suppliers of your phone system or ask us.

If you do not have a telephone system and use a direct phone line then you will need to purchase a single line on-hold adapter. This adapter lets you put calls onhold using any phone (you can pick it up on other extensions too). This adapter costs $285 + GST. If you need this, just note this on your order form and we will supply the unit for you.

Q. What does the On-Hold Messages Production Service include?

• Creative scripting;
• Professional voicing;
• Music licenses;
• Studio production;
• Digital messaging equipment;
• Delivery; and,
• Technical and installation support.

Q. What does it cost?

Q. How long does it take to set up?

Q. Which is the right player equipment option for me?

If you do not have a Windows computer then you need to consider how important date-time sensitive material is to your business. If it is critical either install another PC or use our On-Hold Station.

If you do not have a computer and date-time scheduling is not important, we recommend you use the CD player option.

Q. Problems when downloading the order form.

Alternatively, email us at anne.clarke@nchsoftware.com with your business name and fax number, and we will fax you a copy of the form.

Q. None of the above apply (contact us)