How to Record VoIP Phone Calls Using Other Softphone Software

There are three options available if you want to record VoIP Phone Calls using a softphone other than Express Talk:

1. Use our free softphone Express Talk instead and run the VRS Voice Recording System (highly recommended). See More on Option 1 >>
2. Run Axon Virtual PBX and the VRS Voice Recording System together (recommended for business use). See More on Option 2 >>
3. Run SoundTap Streaming Audio Recorder (recommended for personal use). See More on Option 3 >>

Option 1:

The first option is to download and install our free softphone Express Talk. With its easy to use interface and simple setup, Express Talk is the simplest and most efficient softphone to use with our VoIP call recording software. Once you have downloaded and installed Express Talk, you can follow the setup guide for recording VoIP calls using Express Talk. To get your free download of Express Talk and see how to setup to record your VoIP calls using Express Talk please click here.

Option 2:

Axon Virtual PBX and VRS Recording System Axon manages all calls within your office and links to VRS for recording. VRS can record up to 32 phone lines at once.

Setup Instructions

1. Install the softphone on any Windows computer on your network. Connect a USB phone to the same computer if you prefer that method of making phone calls.
2. Install Axon on your network's server machine.
3. Install VRS on your network's server machine.
4. In VRS, go to the Options settings dialog and click the "Channels" tab. Under the "Virtual Audio Sources (VoIP)" section, add a new VoIP recording line, specifying a name, access code (password), plus the recording destination folder. Click OK, then back in the "Channels" tab, ensure that "Run Server on TCP/IP Port" is set to 4080.
5. In Axon you need to setup recording on the external lines if you want to record incoming calls, and the extension lines if you want to record outgoing calls. For both the external and internal lines, you can click on the lines in the Axon web panel to access their properties.

   The setup for both scenarios is as follows:

   1. Under the "Call Recorder" section in the line properties, click on "Click here to set the Recorder Settings".
   2. Set the "VRS Host Name" to "localhost:4080" and the "VRS Access Code" to the password you used when creating the VoIP recording line in VRS previously.
   3. Save the changes.
   4. Then go back in the line properties check the box "Record Incoming Calls" if you are editing an external line, and "Record Outgoing Calls" if you are editing an extension line.
   5. Save the changes here.

6. You can now make calls through your softphone or USB phone through Axon and VRS will record all conversations.

Advantages with this setup

Disadvantages with this setup

Recommendations

Option 3:

Sound Tap - Download Now SoundTap records audio (including phone calls) that plays through your Windows computer. Audio records as wav or mp3 files.

Setup Instructions

1. Install the softphone on any Windows computer; it can be part of a network or it can have a direct connection to the Internet. Connect a USB phone to the same computer if you prefer that method of making phone calls.
2. Install SoundTap on the same machine as the softphone. Go into the SoundTap Options settings dialog and, under the "Devices" section, check "Record microphone input" and set the Sound input device to the sound device you have your microphone or headset connected to.
3. You can now make calls through your softphone or USB phone and SoundTap will record all conversations.

Advantages with this setup

Disadvantages with this setup

Recommendations

Other Scenarios

If you would like to record VoIP telephone calls using an IP Phone please see:
How to Record VoIP Phone Calls Using an IP Phone

If you would like to record VoIP telephone calls using a USB Phone please see:
How to Record VoIP Phone Calls Using a USB Phone