TRx does not record calls

When using a Voice Modem

1. Is your voice modem selected in the Voice Modem or Telephony Device list on the General tab of in Settings? If you are select the device, please see Telephony Hardware (TAPI and driver issues).
2. Have you turned off the wait-for-dial-tone setting of your modem? To do this, open the Windows Control Panel, select the modem item, select your modem, select properties and un-tick the "Wait for Dial Tone" box.
3. Is some other software using the modem or telephony line device?
4. If you are attempting to use a modem, is it a true voice modem? Check our modems page for more information.

If none of the above solves your problem, please see Help Topic Telephony Hardware (TAPI and driver issues) for some hardware related tips.

When using a connector lead

1. Have you selected the "Record Using Sound Card" option on Settings?
2. Have you plugged the lead into the microphone input on the computer and connected the other end to the phone?
3. Open the Windows Record Mixer from Settings and check the correct channel (ie. Microphone) is selected and faded up.

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