What is your refund policy?

For information on refunds or returns, please see our Refund Policy Statement page. Please be aware that if you have purchased through a reseller you need to contact the reseller in regards to the refund. If you are unsure check your invoice. If there is an SP or SINV number on it (e.g. SP123456, or SINV4567) then the invoice is from NCH Software. If it is an order id or other reference number then it is a reseller and you will need to contact them direct.