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Software Refund PolicyRefund Policy StatementIn the past our refund policy was misused and exploited by customers who created false reasons for refund but continued to use our software. Because of this our company now has a much stricter refund policy for software than hardware.Accepted Circumstances Generally you will only be entitled to a refund if all of the following apply:
If all of the above apply, contact our support team Click Here. Our support team will then ask you to fax us a signed declaration to us on +61294751202, with:
DO NOT fax us with a refund request without prior instructions from the support team to do so. Unaccepted Circumstances We generally do not refund or exchange in these circumstances:
Please note any requests for refund must be made before activation. If you have activated we would like to remind you that when you activated you ticked the box below:
Hardware Refund PolicyRefund Policy StatementWe will refund hardware purchases in full if the hardware does not work with our software. For this full refund we require that you read the basic system requirements, have made reasonable attempts to get it to work and our technical support team are unable to provide a fix. For all other refund requests including 'change of mind' refund the purchase cost less all delivery charges and a $20 restocking fee to cover our time in dispatch, receiving and processing the refund. In both cases you must return the hardware within 30 days from the date of purchase. In both cases the hardware (including packaging) must be returned in undamaged new condition. If you have not made contact with our support team to resolve your hardware issues please go to Hardware Order Support to contact us and arrange a return. IMPORTANT: DO NOT RETURN ANY HARDWARE BEFORE RECEIVING SPECIFIC INSTRUCTIONS FROM THE SUPPORT TEAM. |
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