Software Refund Policy

Refund Policy Statement

Accepted Circumstances

Generally you will only be entitled to a refund if all of the following apply:

1. The software is demonstrated to be defective or not fit for its stated purpose. Note: It is not defective simply because it is incompatible with your hardware;
2. A defect is found and our technical support staff cannot provide a fix or work-around within 14 days;
3. There is a defect in the software that could not be detected in the trial version; and
4. The software has not been activated (converted from an activation code to a registration key).

If all of the above apply, contact our support team Click Here. Our support team will then ask you to fax us a signed declaration to us on +61294751202, with:

1. A copy of your invoice - sent to you by email when you purchased.
2. A description of the problem you found in the software.
3. A confirmation that you have not yet activated.
4. A copy of the 11-digit license serial number(s).
5. A signed statement that you will uninstall the software and remove it from your computer.

Unaccepted Circumstances

We generally do not refund or exchange in these circumstances:

• At any time after activation.
• Just because you made a 'mistake' when ordering.
• Just because you changed your mind after ordering.
• Refunds of technical support plans just because you never ended up needing support.

Please note any requests for refund must be made before activation. If you have activated we would like to remind you that when you activated you ticked the box below:

Hardware Refund Policy

Refund Policy Statement

We will refund hardware purchases in full if the hardware does not work with our software. For this full refund we require that you read the basic system requirements, have made reasonable attempts to get it to work and our technical support team are unable to provide a fix.

For all other refund requests including 'change of mind' refund the purchase cost less all delivery charges and a $20 restocking fee to cover our time in dispatch, receiving and processing the refund.

In both cases you must return the hardware within 30 days from the date of purchase. In both cases the hardware (including packaging) must be returned in undamaged new condition.

If you have not made contact with our support team to resolve your hardware issues please go to Hardware Order Support to contact us and arrange a return.

IMPORTANT: DO NOT RETURN ANY HARDWARE BEFORE RECEIVING SPECIFIC INSTRUCTIONS FROM THE SUPPORT TEAM.