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Software Refund Policy
Refund Policy StatementIn the past our refund policy was misused and exploited by customers who created false reasons for refund but continued to use our software. Because of this our company now has a much stricter refund policy for software than hardware.
If the software has not been activated (converted from a Serial Number to a Registration Key), contact support for a refund here.
If a defect is found and our technical support staff cannot provide a fix or work-around within 14 days, a refund can be offered by our technical support team who will then ask you to email in .pdf or fax us a signed declaration, on 303-889-5134, with:
We generally do not refund or exchange in these circumstances:
Please note any requests for refund must be made before activation. If you have activated we would like to remind you that when you activated, you ticked the box below:
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