Can IMS be used in conjunction with IVM?

If your office has a PBX (a telephone system) then Yes.  Run IMS on the same computer as IVM.   Connect the Sound Card Speaker output to the MOH port on your office PBX.   Calls will then be played on-hold messages when on-hold or being transferred.

If your are connecting to phone lines directly, you can create pseudo-on-hold by creating an OGM with "on-hold messages" and follow the instructions under the "How To Guide" of IVM Help: "How to Pick-up Call using Same Line (pseudo-transfer)".

You cannot have on-hold messages or music while a call is being transferred on an outside line (the caller is in the hands of the telephone company).

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