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Distinctive Ring Problems
First, please refer to the page "Distinctive Ring Detection" on the Help pages of IVM.
Most problems occur because the modem / device is not correctly reporting the DRN. Check your most recent call logs for this. If the DRN is not detected by the hardware, setup for software based distinctive ring detection as follows.
Setup for Software Based Distinctive Ring
Note: The software based distinctive ring can only distinguish between two different rings.
Open the OGM properties for the first OGM. Select the date/time ID tab.
* Check "Use number id validity checking"
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