IVM Support

IVM Answering Attendant Technical Support

After-download technical and related problems

Hardware

• After I install a telephony board (eg. CallURL, Dialogic) I have problems with my PC
• CAHTA problems
• I get the message 'Cannot Allocate Channel' selecting Properties for a line on a CallURL board
• I have v3.xx and my CAHTA board is not recognised.
• I have Windows 7 OS - 64 bit computer. Which drivers do I use?
• Installing CAHTA boards under Windows Vista
• Problems when using Dialogic Voice Boards
• The modem / device is not listed under Settings -> Devices

How to...

• Compressing mailbox wav files
• How do I configure IVM with Axon?
• How do I transfer a VoIP call to to voicemail in the IVM?
• How to make IVM stop recording when you pickup the phone
• How to make IVM stop when you pickup other calls
• How to use different SMTP port in IVM?
• How to use multiple sets of prompts (default English only) in IVM?
• Install a CAHTA device/card
• Install a CallURL card
• Is it possible to send a notification to the subscriber's mobile when a new message record in IVM mailbox and listen?
• Resolve Hardware Conflicts (ie. BIOS Conflicts)
• Send an SMS Notification
• Set a computer running IVM to be rebooted weekly
• Setup complex IVR systems
• Solve Caller ID Detection Problems
• Stopping the recording when the caller hangs-up
• Transfering a call into your mailboxes
• Uninstall and then Reinstall a Modem

General Support Questions

• Audio quality of recorded messages is very poor and has a high frequency sound in the background.
• Call transfer fails or does not work as it should
• Computer crashes when call is answered
• Distinctive Ring Problems
• DTMF tone detection is slow or delayed
• DTMF tones are not detected by my modem
• How to access a Specific Mailbox with the Web Control Panel
• IVM does not answer incoming calls
• Modems and Telephony Boards Support
• No Line Devices appear when I add a line device in Settings

MailBox Issues

• General audio quality is poor
• How to make IVM stop recording when you pickup the phone
• I keep getting broken off recordings or recordings are chopped short
• If calls hang-up mid message or during recording
• Playback is too soft
• Recordings for a mailbox cut-off after 30 seconds

Other Programs & Licensing

• Can Axon Divert a Call to IVM to Leave a Voice Message?
• I get a message saying my license doesn’t allow the number of OGM’s, Lines and Mailboxes I have
• IVM does not work when logged on to the same computer through Windows Terminal or Remote Desktop

Outbound Calls

• Outward bound calls start too early or too late

Purchase or Registration Problems

• Registration code has not been received
• Registration code is not accepted on first installation
• Registration code not accepted after software reinstallation
• Requests for refunds and returns
• More purchase, registration or related problems...

See also:

• The Help manual
• Frequently Asked Questions (for all pre-download, features and sales questions)
• Problems when Purchasing or Attempting to Register
• Report a Bug or Defect
• New Feature Suggestions or Feedback
• IVM Answering Attendant Forum
• None of the above answers my question. Contact Technical Support...