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Solutions to Common Problems

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P. Wav files do not load properly

If you are unable to load a .wav file you might need to install the correct ACM codec. The ACM codecs are installed with Windows, but not all codecs are installed on all computers.

Try opening the file with Windows Media Player - sometimes Microsoft installs codecs 'on-demand', which means that they download when Media Player wants them.

If the wav file is a ATRAC recording you might need to install the Sony plugin. Download the ATRAC3 drivers.

See The ACM Codecs Page for more information.

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P. Wma files do not load properly

Try opening the file with Windows Media Player - sometimes Microsoft installs codecs 'on-demand', which means that they download when Media Player wants them.

Also, please check that you have the latest DirectX installed. Go to www.windowsupdate.com, select the "Custom Install" option, and see if "DirectX" is listed in the software list. Download and install it.

If the files still won't work, then they are probably copy-protected by Digital Rights Management (DRM). You can check for DRM protection by loading the file into Windows Media Player and then looking under the license tab in the file's Properties; when the content is protected there will be a message to this effect.

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P. DCT files do not load properly

The person who is sending or creating the dct file has probably selected a codec you don't have installed on the machine.

The easiest option is to ask the person sending the files to use a more common codec (we recommend GSM6.10).

Otherwise the easiest way to auto-install a codec is to open a wav file encoded with the same format with Windows Media Player. Click here. Download the relevant wav sample and open it with Windows Media Player.

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P. iTunes/aac/m4p files do not load properly

Our software does not support M4P format files. The .m4p extension is AAC purchased from Apple's Music Store (iTune) and is protected by a Digital Rights Management scheme.

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P. DSS files do not load properly

DSS is a proprietary format, not an open standard, and unfortunately some of the newer recorders don't implement DSS in a way that is compatible with our software. The only work-around that we can suggest is to make sure that the person sending you the files is using SP mode on the recorder.

If the recorder supports other open formats (like mp3) it is always better to use them.

If your program crashes when you attempt to load or convert a dss file it is possible that the file is corrupt. Ask the user to redock and resend the file to you.

If you get a strange endless repeating of the file, or a truncation, and you first installed prior to 6 January 2005, please install the more recent dss32.exe from www.nch.com.au/components.

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P. Real Audio files (ra or ram) do not load properly

Check you have installed the Real Audio Player (version 6 or above) from www.real.com.

Try playing the file with Real Player - sometimes Real Audio installs codecs 'on-demand', which means that they download when Real Player wants them.

If the software crashes when you attempt to load a real audio file this is a problem in one version of the Real Audio Player. The solution is to upgrade your Real Audio Player (download from www.real.com).

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P. Vox or raw files sound too fast or too slow

The sample rate is set either too high (if the audio file sounds too fast) or too low (if the audio file sounds too slow). In order to open a vox or raw file you must know what same rate they were encoded with. Ask the person who provided them. (The default for vox files is 8000Hz sampling rate but sometimes 6000 is used).

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P. Vox files do not load properly

Because vox files do not contain a header you need to know the encoding of the file to open them. Ask the person who recorded them what the encoding is. Otherwise it could be just a matter of trial and error. The default Dialogic format is 8000Hz ADPCM.

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P. Sony msv or dvf files do not load properly

You might need to install the Sony Drivers. See here. Please note that not all recorders are supported by this plugin, so if you have it correctly installed and your files still do not work, then assume the plugin cannot handles files made from your recorder. You will need to contact Sony to request further support.

Please make sure you restart the computer after installing the Sony Drivers.

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P. OMA / OMG / ATP files do not load properly / Only the first 1.01 minutes of my OMA / OMG / ATP file gets converted

We only support the older-style ATRAC .wav format, we do NOT support the OMA/OMG/ATP formats, as these have in-built Digital Rights Management (DRM) protection. You need to contact Sony to ask how to convert these files to other formats.

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P. MIDI files do not load properly

We do not support the MIDI format in our software.

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P. CDA files / Audio CD files do not load properly

You can only load files off an audio CD while logged in to Windows as an Administrator - check that this is the case. Also ensure that you are using the correct method for loading these files; it will not be the same way as you load other files from your computer. See the help documentation on the product in question for further information.

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P. ASF / ASX files do not load properly

We currently do not support ASX files as they are just text files linking to an audio file. As a workaround, simply open the .asx file in NotePad and copy the web link inside and paste it into your Internet browser to download the audio file.

If you are having problems with ASF files, please check that you have the latest DirectX installed. Go to www.windowsupdate.com, select the "Custom Install" option, and see if "DirectX" is listed in the software list. Download and install it.

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P. MP2 files do not load properly

Please check that you have the latest DirectX installed. Go to www.windowsupdate.com, select the "Custom Install" option, and see if "DirectX" is listed in the software list. Download and install it.

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P. MP3 files do not load properly

Please verify that the MP3 file is a proper MPEG Layer 3 file, and not some other MPEG-type file (e.g. like an MPEG Layer 2 file) with a .mp3 file extension.

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P. I have a file of a format not covered by any of the previous questions - this format does not load properly in your software

Have we said that we support the format in question? Check the support page for the software product in question for further answers.

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None of the above applies...

If none of the above answers your problem related to loading sound formats please see the Sound Formats Discussion Forum. You can read questions posted by others and if not covered post your own question. We review the posts and reply (if necessary). We encourage other users who may have encountered similar issues to post a reply if they have found the solution.


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