Callers are sometimes disconnected during a dictation
This can either be due to mis-detection of an end-of-call tone or due to the line dropping out (particularly if the caller is on a cell-phone).
* Mis-detection of an end-of-call tone;
Modems usually detect the end of a call by "listening" for a tone called an 'end-of-call tone' or 'disconnect tone'. Some modems are poor detectors in that other random tones are misdetected as end-of-call tones and they instruct Dial Dictate that the caller has hung up. These tones might always originate from a particular phone or be linked to system tones (eg call waiting tones or time block tones). It has even been traced back to a high-pitched voice on one occasion. When this occurs the item logged is "Call has disconnected".
* System Disconnect;
Dictators frequently use cell-phones for dictating. If the signal is poor then a disconnection can result. Only use cell phones in a good area and for short dictations.
Please refer to: Resolving Problems With Broken-off Recordings for details on how to fix this.
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