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Dial Dictate
Technical Support
For post-download technical and related problems
General Support Questions
Callers are sometimes disconnected during a dictation
Cannot Access the Software's Help under Windows Vista
DialDictate answers the call but does not play a message
DialDictate does not answer calls
DialDictate sometimes responds in a strange way while recording a dictation by rewinding, pausing or playing a file back from the beginning
DialDictate stops working with Windows Terminal or Remote Desktop logon
I keep getting broken off recordings
Problems when connecting to an FTP server
Problems when sending automated emails
Recording does not stop when caller hangs-up
The audio quality is poor
Hardware Problems
After I install a telephony board (e.g. CallURL, CAHTA) I have problems with my PC
CAHTA problems - Installing CAHTA Drivers
I get the message 'Cannot Allocate Channel' selecting Properties for a line on a CallURL board
I have purchased a CAHTA board but DialDictate does not recognise it
Installing CAHTA boards under Windows Vista
My Modem or Telephony Board is not listed as a valid telephony device
How to...
Resolve Hardware Conflicts (ie. BIOS Conflicts)
Set a computer running Dial Dictate to Reboot Weekly
Solve Caller ID Detection Problems
Test DialDictate and what access code to use
Upgrading the DialDictate software from version 3.xx to version 4.xx
Menus
I have changed the key press menu on DialDictate but the voice still has the old menu
Purchase or Registration Problems
Registration code has not been received after purchase
Registration code is not accepted when you enter it
Registration code not accepted after software reinstallation
Requests for refunds and returns
Other similar purchase or registration problems...
See also:
The manual (just press F1 from within the software)
Frequently Asked Questions (for all pre-download, features and sales questions)
Problems when Purchasing or Attempting to Register
Report a Bug or Defect
New Feature Suggestions or Feedback
None of the above answers my question. Contact Technical Support...