Dial Dictate Technical Support

For post-download technical and related problems

General Support Questions

• Callers are sometimes disconnected during a dictation
• Cannot Access the Software's Help under Windows Vista
• DialDictate answers the call but does not play a message
• DialDictate does not answer calls
• DialDictate sometimes responds in a strange way while recording a dictation by rewinding, pausing or playing a file back from the beginning
• DialDictate stops working with Windows Terminal or Remote Desktop logon
• I keep getting broken off recordings
• Problems when connecting to an FTP server
• Problems when sending automated emails
• Recording does not stop when caller hangs-up
• The audio quality is poor

Hardware Problems

• After I install a telephony board (e.g. CallURL, CAHTA) I have problems with my PC
• CAHTA problems - Installing CAHTA Drivers
• I get the message 'Cannot Allocate Channel' selecting Properties for a line on a CallURL board
• I have purchased a CAHTA board but DialDictate does not recognise it
• Installing CAHTA boards under Windows Vista
• My Modem or Telephony Board is not listed as a valid telephony device

How to...

• Resolve Hardware Conflicts (ie. BIOS Conflicts)
• Set a computer running Dial Dictate to Reboot Weekly
• Solve Caller ID Detection Problems
• Test DialDictate and what access code to use
• Upgrading the DialDictate software from version 3.xx to version 4.xx

Menus

• I have changed the key press menu on DialDictate but the voice still has the old menu

Purchase or Registration Problems

• Registration code has not been received after purchase
• Registration code is not accepted when you enter it
• Registration code not accepted after software reinstallation
• Requests for refunds and returns
• Other similar purchase or registration problems...

See also:

• The manual (just press F1 from within the software)
• Frequently Asked Questions (for all pre-download, features and sales questions)
• Problems when Purchasing or Attempting to Register
• Report a Bug or Defect
• New Feature Suggestions or Feedback
• None of the above answers my question. Contact Technical Support...