Axon Virtual PBX Frequently Asked Questions

For all pre-download and sales related questions

General Presales Questions

• Does Axon provide reports with call details?
• Does NCH Software do system setups?
• How is a virtual PBX better than an old-style pbx unit?
• Is Axon really free?
• Is it possible to install Axon to make the Web Control Panel accessible via web browser anywhere in the world?
• Where can I find version information?

Call Functionality

• Does Axon support 'Call Conferencing'?
• Does Axon support 'Call Transfer'?
• Does Axon support 'Do Not Disturb'?

Hardware

• Advantages and Disadvantages of VoIP Providers and FXO Devices
• How do I know if my IP phone / FXO / FXS / ISDN gateway works with Axon?
• How do I setup call recording with VRS using Axon with softphones and/or IP phones?
• Is it possible to connect Axon to ISDN lines through an ISDN board and using TAPI?
• What do the terms "FXO" and "FXS" mean?
• What hardware or services do I need so that people can phone us using a normal phone, and Axon will take their call?

Phone Lines

• Can Axon connect to multiple external lines with different numbers for different lines?
• Can I use a voice modem to connect to a pstn line?
• Does Axon support Caller ID?
• How do I connect an ordinary analogue telephone to Axon and use it for VoIP?
• How does Axon connect to 'real' phone lines?
• How many lines, calls, extensions can Axon handle?
• Will IP Phone model ... work with Axon?

Protocols and Codecs

• Can Axon be run from a server behind a firewall or router?
• Can I make or receive calls from Skype users with Axon?
• Does all the VoIP traffic pass thru the Axon server? Or does Axon just handle authentication?
• Does Axon support SIP over TLS, UDP, and TCP? Or just UDP?
• Does Axon support the H.323 protocol?
• Does Axon support the IAX protocol?
• What audio compression codecs does Axon support?
• What codecs does Axon support?

Related Programs

• Can Axon work with DialDictate?
• Can Axon work with the IMS On-Hold application?
• Can Axon work with the IVM Answering Attendant?
• Can Axon work with the Quorum Call Conferencing Server?
• Can Axon work with the VRS Call Recording software?

Purchase and Sales Related Questions

• How do I purchase the software?
• Are volume discounts available for software purchases?
• More similar pricing, sales and purchase related questions...

See also:

• Technical Support for Axon Virtual PBX
• Pricing, Purchasing and the Sales Process
• New Feature Suggestions or Feedback
• None of the above answers the question. Contact us...