Call Center Software
All the software required to setup a call center.
|With NCH Software's range of professional telephony software, you can easily setup a professional call center environment using your existing computer network. You can be online and taking calls in less than a few hours and at a fraction of the cost it would have taken a few years ago.
Our software does virtually everything. Calls are received and routed using VoIP over your computer network. Even customized on-hold messages and call recording can all be played digitally over the network.
If you already have a call center, that's okay. Our software can be easily integrated into your existing system so you can just add the component you need.
|Axon is a virtual PBX designed to manage calls in your call center. Any business, whether small or large, can now implement a scalable VoIP based PBX for their call center needs by installing Axon on any Windows PC. It works as a fully featured telephone switch connecting to phone lines and extensions using state-of-the-art VoIP technology.
Axon offers all the normal features of a traditional PBX plus much more and integrates seamlessly with any of the software listed below for a more comprehensive solution.
|The VRS Recording System is professional phone recording software that can run as part of your traditional PBX system or a Virtual PBX such as Axon. Using VRS you can record up to 64 telephone lines simultaneously and automatically.
VRS lets you record Voice Over IP (VoIP) phone calls directly over your network when integrated with Axon. Even if you have more than 64 lines within your call center VRS and Axon work together to find the first available channel to record to. When installed on the same server as Axon the applications auto detect each other to make the task of configuration so much easier.
|IVM is a voice mail, call attendant, and interactive voice response (IVR) program for Windows and allows businesses to route calls to specific areas such as a technical service center, sales or billing. It can also act as a PC answer machine and take messages for up to 10,000 voice mail boxes after hours.
IVM can be integrated with a standard PBX system or a VoIP PBX like Axon. When installed on the same server as Axon the programs will auto detect and the configuration between the two is done for you. With support for up to 64 lines (or extensions) you customers will never have to hear a busy signal again.
|IMS is a computer controlled telephone on hold messages and music player for any Windows PC. It intelligently mixes and plays messages and music for your callers while they are on-hold or being transferred. It is an ideal way to promote new services or offers from your company or provide details of alternate ways of contacting your support staff.
Ideal for call centers and other areas within a business the IMS adds a professional touch to your PBX solution. It is suitable for both standard and VoIP PBX systems and when installed on the same computer as Axon it is automatically assigned an extension so no configuration in necessary.
|The Express Talk softphone works like a telephone to let you make calls through your computer allowing you to either dispense with a telephone handset altogether and let your operators work with a USB headset or connect via a USB or IP phone. Express Talk has the ability to link directly to the VRS call recording server and the IMS Music and Messages On-Hold system and features call conferencing, push to talk (for easy inter-office communication), do not disturb and more. It is suitable for any VoIP PBX system that uses the SIP protocol. The windows version also features Video calling.