Golden Records Vinyl to CD Converter Technical Support

After-download technical and related problems

Burning

• I receive the message "The disk type being burned is a CD and you have loaded a DVD. Please insert an appropriate disk".

How to...

• Setup to record using Golden Records

General Support Questions

• I cannot access the software's Help under Windows Vista
• I get the message "File conversion failed: could not create sink file"
• I receive the message "Stopped recording due to lengthy silence" when I attempt to record.
• My recording file cannot be located.
• When recording from the turntable the recording quality is 'tinny'.

Specific Audio File Format Support

• Audio File Formats Components Page
• Sound File Formats Overview
• Sound File Formats Technical Support Page
• Wave File Compression Codecs Compared

Purchase or Registration Problems

• Registration code has not been received
• Registration code is not accepted on first installation
• Registration code not accepted after software reinstallation
• Requests for refunds and returns
• More purchase, registration or related problems...

See also:

• The manual (just press F1 from within the software)
• Frequently Asked Questions (for all pre-download, features and sales questions)
• Problems when Purchasing or Attempting to Register
• Report a Bug or Defect
• New Feature Suggestions or Feedback
• None of the above answers my question. Contact Technical Support...