Software Purchasing Frequently Asked Questions

The Serial Number purchased must be activated within 12 months. The codes generated from this activation will only work on the software version released at the time of activation.

NCH Software does not keep old versions of our programs and cannot provide you with an old purchase.

Please ensure you read all the information provided to you during your online transaction.

The easiest way is to purchase online. Our online purchasing is secure and we accept VISA and MasterCard credit cards, or you can choose to "Pay by PayPal" or "Pay by Check."

For more details on the purchasing process see below.

Purchasing and registering is an easy process that involves 4 simple steps:

1. Purchase - Purchase the software online. You do not need to wait for a physical CD. You just purchase a "license" for the software. You get a 13 digit license serial number on the web page after you purchase or by email within seconds after you click purchase.

2. Download & Install - If you do not already have the trial version you need to download the program. Downloading is quick and should take less than a minute on normal connections. You can skip step if you already have the trial installed. With all our programs the trial version is the actual version of the program that just has not yet been activated.

3. Activate - Activate the software by completing this form.
   Activation requires your 13 digit serial number you received when you purchased in step 1. Once you activate your software you will receive a registration code containing 4 fields - Name, location or email, ID and key.

4. Register - Open the Register Software box from the menu of the program and enter the registration code you received in step 3 into the software.

When you open the purchase page you may see a number of different license class options. This means we have different pricing for different feature sets and the registration and activation code you receive may limit your use of the software in one way or another.

To find out which option is right for you, click on the "more info..." link under the license class. That will explain the class in more detail. If you are still in doubt please download the demo version free to better understand how the software works and decide which feature set best fits your needs.

If the license is named as an "Installation License" the main restriction is you need to purchase one license serial number for each computer that the program runs on.

Can I move the software or reinstall the software in future?

Within reason - yes. As long as the software does not continue to run on the old computer you can install the software on a new computer. As a piracy control measure we do limit the number of installations to 2 times in any 12 month period.

Note: we do run an anti-piracy system which can detect multiple installs. But as long as the software (with one serial number) runs on one PC at any one time, you will not have problems.

Yes. If you purchase 5 or more licenses then volume discounts will be applied automatically. See the Volume Discount Table.

In order to qualify to become a reseller you must be:

1. A reputable business with a good name in its market
2. Already be selling software to others
3. Planning to sell a reasonable volume of our product(s) (usually at least $1000 a month).

To apply to become a reseller please complete the form at www.nch.com.au/reseller.

Unfortunately no. Because our sales system is fully automated we cannot adjust or vary pricing for individual customers.

No. Bundled pricing is only available when the software products being purchased are bought at the same time.

There are a number of possible reasons.

• A special offer might have expired.
• You might have previously seen the link through a link or with a cookie which entitled special pricing or discount coupon. For example a reseller account.
• Our marketing team might have decided to change pricing. We reserve the right to change pricing at any time (but we rarely do).

In all circumstances the pricing cannot be changed or negotiated - you are charged what you see.

Almost all of our business is international (mostly in USA). So it makes sense to quote our pricing in US Dollars which everyone understands.

However our company is based in Australia. Since our bank works in Australian dollars they can only charge credit cards in Australian dollars.

When you make a purchase through us the $USD value is converted to Australian dollars on our server before being sent to the bank. The bank charges your card in Australian dollars. Your bank then converts it to your own currency.

We update the exchange rate on our server once a week based on the published rates at www.xe.com. There is a chance that the exchange rate varies a little during the week or that your bank gives you a poor rate. So the amount you see on your statement might vary a little from the quote price. If it does it is usually only +/- 1%.

Please use a site like www.xe.com to convert from US dollars to your currency. Please be aware that because currency rates change quickly the amount you may be charged by your credit card company might be slightly different (usually within 1%).

USA customers: No.
European customers: No
Australian customers: Yes - GST of 10%
All other customers: No

Please visit www.nch.com.au/sales/corporate.html to know about Direct Corporate and Government Procurement Solutions.

Customers may purchase software online using either a VISA or a MasterCard credit card. We do not accept American Express.

Yes. If you do not have a VISA or Mastercard, payment can be made by check. You can select the "Pay by Check" option when purchasing online. When the check has been received your license number will be sent to you via email.

Yes, at the bottom of the purchase page there is a section to select to pay via PayPal.

For information on refunds or returns, please see our Refund Policy Statement page.

Please be aware that if you have purchased through a reseller you need to contact the reseller in regards to the refund. If you are unsure check your invoice. If there is an SP or SINV number on it (e.g. SP123456, or SINV4567) then the invoice is from NCH Software. If it is an order id or other reference number then it is a reseller and you will need to contact them direct.

Your registration and activation code will work on any fix or new version of the software released within 3 months from the date of purchase. After that you are always entitled to discounted upgrade pricing.