Software Purchasing Frequently Asked Questions

For all pre-purchasing questions

FAQ's

Q. How do I purchase your software?

If you don't have a credit card, select the "Pay with Bank Transfer" option on the bottom of the form.

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Q. How does purchasing work. What is the process?

1. Purchase the software online by filling out this form. You do not need to wait for a real CD. You just purchase a "license" for the software. You get a 12 digit license serial number on the web page after you purchase or by email within seconds after you click purchase.
2. If you do not have the trial version you need to download it here. Download is quick and should take under a minute on normal connections. You do not need to take this step if you already have the trial version. With all our programs the trial version is the real version that has not yet been activated.
3. Activate the software by completing this form. Activation requires your 12 digit serial number you received when you purchased. Once you activate your software you will then be given (on the web and by email) a registration code containing 4 fields - Name, location or email, ID and key. Some people activate at the time of purchase.
4. Register the code in the software. Just enter the details you received at Step 3 in the Register Software box from the menu on the program itself. You need to be connected to the internet to register the software.

Q. Which of the license class options do I need?

To find out which option is right for you, click on the "more info..." link under the license class. That will explain the class in more detail.

If you are still in doubt, it might be useful to download the demonstration version of the software (from www.nch.com.au/software/index.html) so you understand how the software works better.

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Q. What restrictions apply to the license?

If the license is named as an "Installation License" the main restriction is you need to purchase one license serial number for each computer that the program runs on.

Can I move the software or reinstall the software in future?

Within reason - yes. As long as the software does not continue to run on the old computer you can install the software on a new computer. As a piracy control measure we do limit the number of reinstalls to 2 times in any 12 month period.

Note: we do run an anti-piracy system which can detect multiple installs. But as long as the software (with one serial number) runs on one PC at any one time, you will not have problems.

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Credit Cards

Q. What credit cards do you accept?

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Q. Are other payment options available?

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Q. Do you accept PayPal?

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Pricing

Q. Are volume discounts available for software purchases?

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Q. Can I get reseller pricing on software purchases?

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Q. Can you negotiate further on pricing?

Unfortunately no. Because our sales system is fully automated we cannot adjust or vary pricing for individual customers.

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Q. Can a special pricing offer be extended?

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Q. Can I bundle with other software not already listed in the bundle list?

No, not as a bundle. But after you purchase you will be given a discount link which gives you 10% off any other products purchased through that link within 4 hours. This effectively gives you a good discount when you want to buy multiple programs.

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Q. I purchased one of your software products several days ago and I would like to purchase another one. Can I have them bundled?

No. Bundles are only available when the software products being purchased are bought at the same time.

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Q. Why is the pricing displayed different to when I saw it previously?

• A special offer might have expired.
• You might have previously seen the link through a link or with a cookie which entitled special pricing or discount coupon. For example a reseller account.
• Our marketing team might have decided to change pricing. We reserve the right to change pricing at any time (but we rarely do).

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Q. Why will Australian Dollars (AUD) be used?

However our company is based in Australia. Since our bank works in Australian dollars they can only charge credit cards in Australian dollars.

When you make a purchase through us the $USD value is converted to Australian dollars on our server before being sent to the bank. The bank charges your card in Australian dollars. Your bank then converts to it your own currency.

We update the exchange rate on our server once a week based on the published rates at www.xe.com. There is a chance that the exchange rate varies a little during the week or that your bank gives you a poor rate. So the amount you see on your statement might vary a little from the quote price. If it does it is usually only +/- 1%.

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Q. What is the price in Euros, GBP, CDN or other currencies?

Please use a site like www.xe.com to convert from US dollars to your currency. Please be aware that because currency rates change quickly the amount you may be charged by your credit card company might be slightly different (usually within 1%).

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Q. Will sales tax / GST / VAT be added?

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Q. Is special pricing available for Corporations or Government purchases?

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Refunds and Upgrades

Q. What is your refund policy?

Please be aware that if you have purchased through a reseller you need to contact the reseller in regards to the refund. If you are unsure check your invoice. If there is an SP or SINV number on it (e.g. SP123456, or SINV4567) then the invoice is from NCH Software. If it is an order id or other reference number then it is a reseller and you will need to contact them direct.

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Q. What is your upgrade policy?

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