TRx Phone Recorder Technical Support

After-download technical and related problems

General Support Questions

• After I install a telephony board (eg. CallURL, Dialogic) I have problems with my PC
• Caller ID is not displayed
• How do I obtain technical support?
• I get the message 'Cannot Allocate Channel' selecting Properties for a line on a CallURL board
• No devices appear in the voice modem or telephony device list in settings
• Playback is too soft
• Problems when Sending Automatic Emails
• TRx worked for a while and then stopped working.

How to...

• Resolve Hardware Conflicts (ie. BIOS Conflicts)
• Set Up to Record Voice
• Setup a Computer to record phone calls

Solutions to Recording Issues

• Email forward of recordings fails
• The audio quality is poor
• TRx does not record calls
• TRx will only record for a short time
• When using a Call Recording Adapter with TRx my recordings have a lot of static and the audio quality is poor.

Purchase or Registration Problems

• Registration code has not been received after purchase
• Registration code is not accepted when you enter it
• Registration code not accepted after software reinstallation
• Requests for refunds and returns
• Other similar purchase or registration problems...

See also:

• The manual (just press F1 from within the software)
• Frequently Asked Questions (for all pre-download, features and sales questions)
• Problems when Purchasing or Attempting to Register
• Report a Bug or Defect
• New Feature Suggestions or Feedback
• None of the above answers my question. Contact Technical Support...