IVM is a telephone answering machine program. Install IVM on any PC to use as a state-of-the-art answering machine. The answering software connects to your phone line using a voice modem, professional telephony board or directly to a VoIP service.
This software is also an effective phone management solution for small to medium businesses. For example, IVM can redirect in-coming calls. All calls are logged with date, time and caller ID. Recorded messages can be played at any time, forwarded to an email address, accessed via the internet or saved for future reference.
If you just want to use IVM very simply as a computer answering machine just run the install file on your PC and it will be ready to answer calls. But, when you are ready, you can explore the advanced key response and programming options to create a sophisticated telephone interactive response system. You will find many exciting ways to use IVM to provide information, serve your customers and save time.
[Optional] Internet Connection [to access remotely and to forward by email]
If you intend to use IVM with a voice modem, please note there are many voice modems on the market with defective TAPI wave / voice drivers. If you have difficulties with your modem, please see the IVM Trouble-Shooting Help page for some solutions to modem driver problems.
A number of example IVR files are included with IVM which can be useful as a starting point when creating your own system. They will give you an example of a basic setup for the particular task. You will still need to take the time to read IVM's manual to be able to modify the IVR Program for your specific requirements.
Plugins
IVM supports "plugins" which can be used within your interactive voice response system. We make free plugins available for a number of applications including loading and saving from databases, automatic emailing or faxing of documents, linking to an http server, connecting to hardware and much more. For more information and to download plugins please see www.nch.com.au/ivm/plugins.html.
