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VoIP Call Recording: Options Compared

Comparison Table

	Where calls are recorded from (What's This?)	Where calls are tapped from (What's This?)	Recommended Users
Using Express Talk and the VRS Recording System See this Setup Guide >>>	Users Computer	The end of the line (best quality)	Users who do not want IP phones on their network and would prefer the network users be "tethered" to a computer in order to make phone calls, or Administrators who are fussy about maintaining optimal phone call quality.
Using a different softphone with Axon Virtual PBX and VRS See this Setup Guide >>>	Network Computer	The middle of the line (good quality)	Users who prefer to retain their existing softphone solution and who prefer the network users be "tethered" to a computer in order to make phone calls, or Administrators who are willing to compromise a certain amount of phone call quality for the benefit of having full control over the call recordings.
Using a different softphone with SoundTap Recorder See this Setup Guide >>>	Users Computer	The end of the line (best quality)	User who prefer to retain their existing soft phone solution and not install extra software on their server machine, or Administrators who are fussy about maintaining optimal phone call quality.
Using an IP Phone with Axon and VRS Recording System See this Setup Guide >>>	Network Computer	The middle of the line (good quality)	Users who have IP phones rolled out on their network and would find it difficult to change to a softphone/USB phone solution, or Administrators who are willing to compromise a certain amount of phone call quality for the benefit of having full control over the call recordings.
Using an IP Phone with a call recording adapter and VRS See this Setup Guide >>>	Users Computer	The end of the line (best quality)	Users who either have already purchased handset-based call recording adapters or who prefer users of the IP phones be "tethered" to a computer in order to make phone calls and want to record multiple phone lines.
Using an IP Phone with a call recording adapter and TRx See this Setup Guide >>>	Users Computer	The end of the line (best quality)	Users who either have already purchased handset-based call recording adapters or who prefer users of the IP phones be "tethered" to a computer in order to make phone calls and want to record a single phone line.

Where calls are recorded from

The call recording program can be installed on either the user's computer or on another network or server computer. Where the program is installed determines who has control over the recording. If installed on a user's computer, then the user will have control. If installed on another network or server computer, then the Administrator of the network will have control. You should choose from user-based recording or network-based recording depending on who you would prefer to have call recording control.

Where calls are tapped from

Where the call recording program is installed determines at what point in the phone line that the call is tapped and recorded. If installed on a user's computer, then the call is tapped at the user's end of the phone line and does not interfere with the quality of the conversation. If installed on a network or server computer, then the call is tapped in the middle of the phone line and causes some loss in quality of the conversation. If you are fussy about an Administrator having control of your call recordings then you should select tapping from the middle of the line. If you are not fussy, however, then you should select tapping from the end of the line for better quality audio recordings.

VoIP Recording Setup

All Recording Setup Options

VoIP Software

Express Talk VoIP Softphone

VRS Recording System

Axon Virtual PBX

TRx Call Recorder