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IVM Answering Attendant Software

Complete voicemail, call attendant and IVR solution for Windows and Linux

This software is a complete voicemail, call attendant, info-line, audiotext, interactive voice response, or autodial solution for small to medium businesses. IVM can connect to single or multiple telephone lines with a professional telephony board voice modem or directly to a VoIP service. Or connect IVM to a PBX like Axon as an auto attendant to direct incoming phone calls and facilitate call transfer.

IVM can play a menu to callers, redirect incoming calls during office hours or act as an answer machine and take messages for a number of voice mail boxes after hours. All calls are logged with date, time and caller ID. Recorded messages can be played at any time, forwarded to an email address, or accessed remotely.

IVM can also be used very simply as a computer answering machine. Just run the install file on your PC and it will be ready to answer calls. But, when you are ready, you can explore the advanced key response and programming options to create a sophisticated telephone interactive response system. You will find many exciting ways to use IVM to provide information, serve your customers and save time.

Take a closer look at IVM

Typical Applications Voicemail (from a single answering message to hundreds of voice mailboxes). Call attendant (using the menu call transfer features) to transfer and direct calls. Telephone information lines or AudioText type systems. In-coming caller ID logger or display. Automated telephone order taking. Automated telephone surveys (using the number entry features linked to a database). Credit card telephone account payment. Automated outbound call dial & message systems. Dial in computer control or information (eg. Dial in to test security alarm or to restart server). Many more call management applications.

Features

• Multiple telephone line support (1 - 64 lines simultaneously).
• Configure and manage from a intuitive web control panel.
• Caller ID logging (even if no message is left) and optional on-screen caller ID flash display.
• Call key select menus and ability for caller to enter numbers.
• Call transfer (subject to your phone company or PBX features).
• Remote telephone access
• Auto detection of Axon IP PBX when installed on the same server.
• Save in-coming messages as wav files (keep messages for legal/record purposes).
• Automatic hours feature (enter your office hours and it will automatically answer after hours).
• Unlimited (selectable) out-going messages and menus.
• Call simulator is included so you can test your systems off-line.
• Automated outbound calls and messages (for telemarketing, messaging etc.).
• Unlimited voice mail boxes (each with own email forward, internet access page or remote access).
• Text-to-Speech voice synthesis as an alternative to recording or importing wav or mp3 files.
• Ability to open files or run other software to process data or report information.
• Free plugins offer internet and odbc sql connectivity, fax back services, hardware control and more.
• Free professionally voiced greetings included.

System Requirements

• Windows 2000/XP/2003/Vista/2008 and Windows 7
• For earlier Windows versions (98, ME) please click here
• Linux.
• To link to a phone line(s) one of the following:
  • Voice Modem (TAPI compliant) more info...
  • Professional telephony card with correct drivers More information on telephony cards.
  • VoIP (SIP) service for voice over IP lines. Recommended SIP providers.
• [Optional] Internet Connection [to access remotely and to forward by email]

Download Software

The software can be downloaded by clicking on one of the following links. Once downloading is complete, run the file "ivmsetup.exe" (or open "ivm.zip") which will automatically setup the software. The online documentation will explain the operation.

• Download IVM (Primary Server)
• Download IVM (Secondary Server)
• Donwload for Linux

Pricing, Purchase and Registration

• Pricing Info and Purchase Page

Plugins

For more information see:

• Frequently Asked Questions (Presales)
• Technical Support Questions and Contacts