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Axon Agent

Predictive Dialer for Outbound Calling Campaigns

Axon Agent is designed as an add-on for our Axon Virtual PBX, allowing call center agents to take advantage of Axon's auto-dialer functionality and place calls for telephone dialing campaigns.

Typical Applications
  • Small Outbound Call Centers
  • Service Centers Contacting Customers
  • Reaching out to Political Constituents
  • Charities Placing Calls to Donors
How it Works
From the Axon Web Control Panel you can create Agents, Calling Lists and Campaigns. Campaigns consist of a calling list and a script for the calling agent to follow. While the campaign is actively being carried out, Axon Agent will manage which calls have been completed, allowing additional agents to join a campaign at any time without fear of multiple agents making redundant calls.


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Features
  • Make outbound calls to a list of numbers on a dialing campaign
  • Put calls on hold and play on-hold music using IMS On-Hold Player
  • Supports call transfers and forwarding
    (must be logged in to Axon to use this feature)
  • Record any conversation made through the Axon Agent
  • Can be used with a headset, a microphone and speakers, or the Express USB phone device
  • Setup multiple instances on a network and integrate them using Axon Virtual PBX Software to operate an outbound call center*

* Axon Enterprise license for multiple simultaneous calling agents

System Requirements
  • Windows 2000/XP/2003/Vista/2008 and Windows 7
  • Computer network (any IP network)
  • Broadband Internet for external VoIP lines

Axon Agent


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