Express Scribe Technical Support

After-download technical and related problems

Files and Formats

• Problems when Loading Particular File Formats...
• Unable to locate MSVCR80.dll when loading DSS files

Foot Pedal Support

• I received my foot pedal but there was no setup intructions included.
• I received my foot pedal but there was no software included.
• My Olympus foot pedal doesn't work.
• My VEC/VPE foot pedal that I purchased from NCH doesn't work.
• VEC and VPE Foot Pedal Setup Guides
• When I press play on my foot pedal the audio gets faster and faster

Foot Pedals

• 'New Hardware' is recognised but no drivers are found?

General Support Questions

• File size limitations
• How do I timestamp part of the file?
• On Mac OS X Express Scribe fails to play sound files
• The speed is too fast, high pitched, too slow or low pitched
• The volume is too loud or too soft

How to...

• Getting Started Tutorial for Beginners
• Text to Speech (TTS) and Speech Recognition (SR)

Other

• CD/DVD drive not detected on Windows 95/98/Me/NT4.0 systems for ripping or burning.
• Changing the location where Express Scribe installs.
• How to get the elapsed time of the dictation recording and insert this time into the transcription
• The automatic speech-to-text "Speech Recognition Engine" feature does not work.
• When I press key ... elsewhere Express Scribe does ....

Receiving Files

• Files sent from Express Dictate by email are too large.
• Files sent from Express Dictate via the Internet are too large.
• Problems when connecting to an FTP server.
• User ID and encryption key entered but still cannot open file..

Specific Audio File Format Support

• Audio File Formats Components Page
• Sound File Formats Overview
• Sound File Formats Technical Support Page
• Wave File Compression Codecs Compared

Vista Support

• I have updated to Microsoft Vista and Express Scribe will not play my files.

See also:

• The manual (just press F1 from within the software)
• Frequently Asked Questions (for all pre-download, features and sales questions)
• Report a Bug or Defect
• New Feature Suggestions or Feedback
• Express Scribe Forum
• None of the above answers my question. Contact Technical Support...