Express Scribe Technical Support

After-download technical and related problems

Files and Formats

• Problems when Loading Particular File Formats
• Unable to locate MSVCR80.dll when loading DSS files
• Video playback problems and suggestions

General Support Questions

• Express Scribe: When loading files from FTP folder, can the folder location be shared between multiple transcriptionists?
• File size limitations
• How do I show the time display in the Windows 7 taskbar?
• How do I timestamp part of the file?
• I can't find my previous Express Scribe license details
• My foot pedal does not work with the software.
• On Mac OS X Express Scribe fails to play sound files
• The speed is too fast, high pitched, too slow or low pitched
• The volume is too loud or too soft
• When applying “Special Audio Processes” how do I save?

Hand-Held or Foot Pedal Controllers

• Foot pedal and hand-held controller setup guide
• Writing a driver for an unsupported controller

How to...

• Does Express Scribe either on Free or Pro have an option to change from one audio to the next without having to bring it back to full screen?
• Getting Started Tutorial for Beginners
• How can I get my Files to load faster?
• How can I move my old copy of Express Scribe that I purchased onto my new computer?
• How do I access the manual in Express Scribe Pro
• How do I reduce background noise In Express Scribe?
• I purchased Express Scribe solely for the system-wide hotkeys. However, on my OS X (Mountain Lion) it does not appear to be working.
• Text to Speech (TTS) and Speech Recognition (SR)
• Use Command Line operations with Express Scribe (SDK)
• Why does Express Scribe want to download a component when I can already play the video with other software?
• Why is there no undo option?

Other

• CD/DVD drive not detected on Windows 95/98/Me/NT4.0 systems for ripping or burning.
• Changing the location where Express Scribe installs.
• How to get the elapsed time of the dictation recording and insert this time into the transcription
• The automatic speech-to-text "Speech Recognition Engine" feature does not work.
• When I press a certain key in another program, Express Scribe opens or appears.

Receiving Files

• Files sent from Express Dictate by email are too large.
• Files sent from Express Dictate via the Internet are too large.
• Problems when connecting to an FTP server.
• User ID and encryption key entered but still cannot open file.

Specific Audio File Format Support

• Audio File Formats Components Page
• Sound File Formats Overview
• Sound File Formats Technical Support Page
• Wave File Compression Codecs Compared

Vista Support

• I have updated to Microsoft Vista and Express Scribe will not play my files.

Purchase or Registration Problems Pro

• Registration code has not been received
• Registration code is not accepted on first installation
• Registration code not accepted after software reinstallation
• Requests for refunds and returns
• More purchase, registration or related problems...

See also:

• The Help manual, accessed from within the program
• Frequently Asked Questions (for all pre-download, features and sales questions)
• Problems when Purchasing or Attempting to Register
• Report a Bug or Defect
• New Feature Suggestions or Feedback
• Express Scribe Forum
• None of the above answers my question. Contact Technical Support...