Golden Records Support

Golden Records Vinyl to CD Converter Technical Support

After-download technical and related problems

General Support Questions

• Error: No Audio Detected
• I can't hear anything while recording
• I get the message "File conversion failed: could not create sink file"
• I receive the message "Stopped recording due to lengthy silence" when I attempt to record.
• My recording file cannot be located.
• My recordings have bits missing or no audio is recorded
• When recording from the turntable the recording quality is 'tinny'.
• Where are my Tracks stored?

Burning

• I receive the message "The disk type being burned is a CD and you have loaded a DVD. Please insert an appropriate disk".

How to...

• Can I Record a Whole Side of an Album or Cassette and still have Separate Tracks?
• Can I sort my recorded files by duration or name?
• How do I join the sides of my recorded vinyl?
• Setup to record using Golden Records

Recording

• When playing disk and clicking record it reports "Waiting for audio stream" and does NOT record at all

Specific Audio File Format Support

• Audio File Formats Components Page
• Sound File Formats Overview
• Sound File Formats Technical Support Page
• Wave File Compression Codecs Compared

Purchase or Registration Problems

• Registration code has not been received
• Registration code is not accepted on first installation
• Registration code not accepted after software reinstallation
• Requests for refunds and returns
• More purchase, registration or related problems...

See also:

• The Help manual
• Frequently Asked Questions (for all pre-download, features and sales questions)
• Problems when Purchasing or Attempting to Register
• Report a Bug or Defect
• New Feature Suggestions or Feedback
• Golden Records Vinyl to CD Converter Forum
• None of the above answers my question. Contact Technical Support...