Axon Support

Axon Virtual PBX Technical Support

After-download technical and related problems

Error Message Guide

• Axon Error Message Guide

Hardware

• How do I set up call recording with VRS using Axon with softphones and/or IP phones?

How to...

• Can Axon Divert a Call to IVM to Leave a Voice Message?
• Few things to note when you use telephony products like Axon, IVM, etc...
• How do I configure Express Talk with Axon?
• How do I configure IMS with Axon?
• How do I configure IVM with Axon?
• How do I configure my ATA with Axon?
• How do I configure my IP phone with Axon?
• How do I configure Uplink with Axon?
• How do I configure VRS with Axon?
• How do I register my phone with Axon?
• How do I transfer a VoIP call to to voicemail in the IVM?
• How to backup/Restore Axon Settings?
• I received the following notification: 'Message for user <username> cannot be sent. User does not exist'. What is it and how do I correct it?
• Is it possible to switch off IP Blacklisting in Axon?

Networking

• Axon can only detect my private IP address and not my public IP.
• I want to prevent users on an Axon network calling each other directly using IP addresses.

Registering Extensions or External Lines

• I am trying to register an extension remotely with Axon, but I cannot seem to contact the Axon computer.

Transferring Calls

• Is it possible to have IMS provide the on hold music rather than IVM?

Web Control Panel

• I am unable to logon to the web control panel

General Support Questions

• Does your Sipgate service provide Caller-ID with name service?
• I cannot hear the caller when I call out or someone calls in.
• My phone calls disconnect after approx. 1 minute.
• When running the Axon web control panel on Windows 2003 Server, the modifications I make aren't saved.

Purchase or Registration Problems

• Registration code has not been received
• Registration code is not accepted on first installation
• Registration code not accepted after software reinstallation
• Requests for refunds and returns
• More purchase, registration or related problems...

See also:

• The Help manual
• Frequently Asked Questions (for all pre-download, features and sales questions)
• Problems when Purchasing or Attempting to Register
• Report a Bug or Defect
• New Feature Suggestions or Feedback
• Axon Virtual PBX Forum
• None of the above answers my question. Contact Technical Support...