VRS Support

VRS Recording System Technical Support

After-download technical and related problems

Email and FTP

• Files sent by email are too large
• Problems when sending automatic emails
• Sending recordings by email fails

Hardware

• After I install a telephony board (eg. CallURL, CAHTA) I have problems with my PC
• CAHTA problems
• Installing a CallURL Board
• Installing a Dialogic Board
• Resolve Hardware Conflicts (ie. BIOS Conflicts)
• Sound card not shown as a recording device in VRS Settings

How to...

• Compress recordings so they take less hard-disk space
• Configure VRS with Axon
• How do I Set a Password to Protect Recordings?
• I need to create a database to get details from 'Call Log' using ODBC, do I need to add tables?
• Install a Synway Telephony Device
• Record Internet Telephony
• Reset the password
• Set a Computer using VRS to Reboot Weekly
• Set Up to Record Voice
• Setup a Computer to record phone calls

General Support Questions

• I get the message 'Cannot Allocate Channel' selecting Properties for a line on a CallURL board
• Is it recommended to delete the VRD (.vrd) file(s)?
• One side of a recorded conversation has a very low volume
• Record volume is very low
• Recording does not start/stop, stops early or is broken into several files.
• Recording speed periodically slows down.
• The audio quality is very poor and has a high frequency sound in the background.
• VRS only records frequencies up to 4Khz but We need to record the whole audio spectrum.
• What is Passive SIP Call Recording
• You hear a hum or buzz on recordings

Other

• Can I recover files deleted either in the Find & Play screen or that are auto-deleted
• Can I turn the startup splash screen off
• Modems and Telephony Boards Support
• Recommended Hardware Page

Telephone Call Recording

• Dialed DTMF digits are not logged
• Solve Caller ID Detection Problems
• The modem / device is not listed under Settings -> Telephony
• VRS records humming/static on some lines when in Voice Activated mode.
• When recording calls only static is recorded
• When using a Call Recording Adapter with VRS my recordings have a lot of static and the audio quality is poor.

VRS Remote Control

• Remote Control cannot control recording
• Set the TCP Port for Remote Monitor/Remote Control

VRS Remote Monitor

• I cannot hear audio for some channels via Remote Monitor
• Remote Monitor does not receive any audio
• Set the TCP Port for Remote Monitor/Remote Control

Purchase or Registration Problems

• Registration code has not been received
• Registration code is not accepted on first installation
• Registration code not accepted after software reinstallation
• Requests for refunds and returns
• More purchase, registration or related problems...

See also:

• The Help manual
• Frequently Asked Questions (for all pre-download, features and sales questions)
• Problems when Purchasing or Attempting to Register
• Report a Bug or Defect
• New Feature Suggestions or Feedback
• VRS Recording System Forum
• None of the above answers my question. Contact Technical Support...