技术支持 VRS Recording System

下载后技术与相关问题

Email and FTP

• Files sent by email are too large
• Problems when sending automatic emails
• Sending recordings by email fails

Hardware

• After I install a telephony board (eg. CallURL, CAHTA) I have problems with my PC
• CAHTA problems
• Installing a CallURL Board
• Installing a Dialogic Board
• Resolve Hardware Conflicts (ie. BIOS Conflicts)
• Sound card not shown as a recording device in VRS Settings

Other

• Can I recover files deleted either in the Find & Play screen or that are auto-deleted
• Can I turn the startup splash screen off
• Modems and Telephony Boards Support
• Recommended Hardware Page

Telephone Call Recording

• Dialed DTMF digits are not logged
• Solve Caller ID Detection Problems
• The modem / device is not listed under Settings -> Telephony
• VRS records humming/static on some lines when in Voice Activated mode.
• When recording calls only static is recorded
• When using a Call Recording Adapter with VRS my recordings have a lot of static and the audio quality is poor.

VRS Remote Control

• Remote Control cannot control recording
• Set the TCP Port for Remote Monitor/Remote Control

VRS Remote Monitor

• I cannot hear audio for some channels via Remote Monitor
• Remote Monitor does not receive any audio
• Set the TCP Port for Remote Monitor/Remote Control

如何...

• Compress recordings so they take less hard-disk space
• Configure VRS with Axon
• How do I Set a Password to Protect Recordings?
• I need to create a database to get details from 'Call Log' using ODBC, do I need to add tables?
• Install a Synway Telephony Device
• Record Internet Telephony
• Reset the password
• Set a Computer using VRS to Reboot Weekly
• Set Up to Record Voice
• Setup a Computer to record phone calls

常见帮助问题

• I get the message 'Cannot Allocate Channel' selecting Properties for a line on a CallURL board
• Is it recommended to delete the VRD (.vrd) file(s)?
• One side of a recorded conversation has a very low volume
• Record volume is very low
• Recording does not start/stop, stops early or is broken into several files.
• Recording speed periodically slows down.
• The audio quality is very poor and has a high frequency sound in the background.
• VRS only records frequencies up to 4Khz but We need to record the whole audio spectrum.
• What is Passive SIP Call Recording
• You hear a hum or buzz on recordings

购买或注册问题

• 尚未收到注册码
• 首次安装时不接受注册码
• 软件重新安装后不接受注册码
• 退款和退货要求
• 更多购买，注册或相关问题...

还可参阅：

• 帮助手册
• 常见问题（所有预先下载，功能和销售问题）
• 购买或尝试注册时出现的问题
• 报告错误或缺陷
• 新功能建议或反馈
• VRS Recording System 论坛
• 以上没有回答我的问题。联系技术支持...