Express Scribe Support

Express Scribe Transcription Technical Support

After-download technical and related problems

Video Tutorials

• Transcription Software Overview
• Changing the Automatic Backstep on Stop
• Using Speech to Text
• Using a Transcription Template

Files and Formats

• File size limitations
• Files sent from Express Dictate by email are too large.
• Files sent from Express Dictate via the Internet are too large.
• Problems when Loading Particular File Formats
• Unable to locate MSVCR80.dll when loading DSS files
• Video playback problems and suggestions

Hand-Held or Foot Pedal Controllers

• Foot pedal and hand-held controller setup guide
• Writing a driver for an unsupported controller

How to...

• Does Express Scribe have an option to change from one file to the next without bringing it back to full screen?
• How can I move my old copy of Express Scribe that I purchased onto my new computer?
• How do I access the manual in Express Scribe Pro?
• How do I get files to load faster?
• How do I reduce background noise In Express Scribe?
• How do I show the time display in the Windows 7 taskbar?
• How do I timestamp part of the file?
• How do I turn the mp3 voice recordings into text?
• How do I undo changes to the audio that I make in Express Scribe?
• How do I view the Express Scribe Mini window?
• Use Command Line operations with Express Scribe (SDK)

General Support Questions

• Audio is only playing in one ear.
• Can I change the location that Express Scribe installs?
• I can't find my previous Express Scribe license details
• I have updated to Microsoft Vista and Express Scribe will not play my files.
• Multi-channel control window doesn't appear even though option is selected in "view"
• My foot pedal does not work with the software
• My User ID and Encryption key are not opening the encrypted file
• On Mac OS X Express Scribe fails to play sound files
• Problems when connecting to an FTP server.
• The speed is too fast, high pitched, too slow or low pitched
• The system-wide hot-keys are not working on my Mac
• The volume is too loud or too soft
• When applying “Special Audio Processes” how do I save?
• When I press a certain key in another program, Express Scribe opens or appears.
• Why does Express Scribe want to download a component when I can already play the video with other software?

Other

• How do I insert the elapsed time of the dictation recording into the transcription?

Speech to Text

• How do I set up and use Speech to Text?
• I can’t find Speech to Text feature in Mac.
• Text to Speech (TTS) and Speech Recognition (SR)
• The automatic Speech to Text "Speech Recognition Engine" feature does not work.

Tutorials

• Advanced Features
• Getting Started and Installation
• Navigating Express Scribe and Basic Operation

Purchase or Registration Problems Pro

• Registration code has not been received
• Registration code is not accepted on first installation
• Registration code not accepted after software reinstallation
• Requests for refunds and returns
• More purchase, registration or related problems...

See also:

• The Help manual
• Frequently Asked Questions (for all pre-download, features and sales questions)
• Problems when Purchasing or Attempting to Register
• Report a Bug or Defect
• New Feature Suggestions or Feedback
• Express Scribe Transcription Forum
• None of the above answers my question. Contact Technical Support...