Knowledge Base Articles Index

Axon
Can Axon Divert a Call to IVM to Leave a Voice Message?
How do I configure Uplink with Axon?
How do I set up call recording with VRS using Axon with softphones and/or IP phones?
How do I configure VRS with Axon?
How do I configure Express Talk with Axon?
How do I configure my IP phone with Axon?
How do I configure my ATA with Axon?
Is it possible to connect Axon to ISDN lines through an ISDN board and using TAPI?
How do I know if my IP phone / FXO / FXS / ISDN gateway works with Axon?
How do I register my phone with Axon?
How do I configure IVM with Axon?
How Axon and a simple FXO adapter can replace expensive PBX hardware
Axon Error Message Guide
What hardware or services do I need so that people can phone us using a normal phone, and Axon will take their call?

BroadCam
How do I configure my server/router?

BroadWave
I can only play one song not a list of songs.
I have a lag and/or delay on streaming.
BroadWave works for a time then stops.
How do I put the link on my web page in order to use the free version? What are the requirements?
How do I open in Windows Media Player rather than streaming via the browser?
I have tried to activate the customized play banner on my computer but my banner is not showing.

Debut
Transferring Videos to CD or DVD.
No sound is heard from captured audio.
Error Message: No camera is present.
Unable to record.
Video Effects Explained.
Records audio but not video from media players.
Playback of Video Recordings in Full Screen.

Dictation
Resolving Problems With Broken-off Recordings
Upgrading the DialDictate software from version 3.xx to version 4.xx
Setting Up to Record Voice Tutorial
Recovering 'lost' .dau files from Express Dictate
When you start recording there is no input signal and nothing is recorded
My Dictations are Broken into Parts (Express Dictate)
How to get the elapsed time of a recording from Express Scribe and insert this into the transcription
Pocket Dictate does not start recording when I hold in the Record button
Foot Pedal and Hand-Held Controller Setup Guide

Express Burn
Express Burn has just crashed and this was caused by the third party codec claud.ax or CLVsd.ax.
Express Burn has just crashed and this was caused by the third party codec nvtrpdemux.ax.
Express Burn has just crashed and this was caused by the third party codec rdsf3260.dll.
Express Burn has just crashed and this was caused by the third party codec lmpgspl.ax.
Express Burn has just crashed and this was caused by the third party codec divxdec.ax.
Express Burn has just crashed and this was caused by the third party codec mpegsplitter.ax.
Express Burn has just crashed and this was caused by the third party codec nevideohd.ax, NeQTDec.ax, NDParser.ax.
Express Burn has just crashed and this was caused by the third party codec avisplitter.ax.
Express Burn has just crashed and this was caused by the third party codecs for QuickTime and can also by installed by QuickTime Alternative.

Express Dial
Express Dial only searches for a modem at COM1 or COM2:
The Internal PCI voice/fax modem is giving the message 'The modem is not present or is not turned on...'

FTP
Setting Up An FTP Server
Problems when connecting to an FTP server
FTP Explorer

General Application Information
Cannot Access the Software's Help under Windows Vista
Using the Wine Emulator with NCH Software
Running Our Software Under Linux and Other Unix Flavors
Service Settings
Register Software
Installing Optional Programs
Software Compatibility with Various Windows Versions
How to Set the Computer to be Rebooted Weekly
License Blocked - Too Many Installs
License Cancelled
I Can't Uninstall An Application
My Application Crashes Command-line Installation for Microsoft Store

General VoIP
VoIP Help - Account
VoIP Help - Networking
VoIP Help - Advanced
VoIP Help - Advanced Sip Server Settings
Difference Between an FXO Adapter and an FXS Adapter
What do the terms "FXO" and "FXS" mean?
Advantages and Disadvantages of VoIP Providers and FXO Devices

Graphics
Video Drivers and Hardware-Accelerated Graphics
Encoder Options for JPG Files
Encoder Options for PDF Files
Encoder Options for PGF Files
Encoder Options for TGA Files

IVM
How do I transfer a VoIP call to voicemail in IVM?
How do I configure IVM with Axon?
Can Axon Divert a Call to IVM to Leave a Voice Message?
Upgrading the IVM software from version 2.xx to version 3.xx

Networking and Email
How To Make My Server Accessible to the Internet
Web Access
Configure Local Network Web Access
Configure Public Network Web Access
Routing Options Page
Manual Config Required
IP Address Changed
Making your Computer Accessible from the Public Internet
Setting the TCP Port for Remote Monitor/Remote Control
Networking Terms and Routing Issues
Problems when sending email using our software
Problems when Sending Automatic Emails
How to Send an SMS Notification
Public IP address changed since configuration was last run
Router configuration required - Firewall is blocking (customer's computer and the router firewall)
Router configuration required (uPnP)
SSL Certificate Install Wizard
Self-Signed SSL Certificates

Prism
What can I do if Prism can't convert my video file, or the converted file is played incorrectly?
Prism is not converting the IFO or the BUP files in the VIDEO_TS Folder.
The file size after conversion is larger than my original file.
Prism is converting my DVD in another language?
When Converting an AVI file to ASF the image becomes pixelated.
I cant find the file I wish to convert in your list.
How can I determine which format I should use in converting video to post on a website?
I am converting a .vob file and it only lets me convert a few seconds then stops.
Prism has just crashed and this was caused by the third party codec claud.ax or CLVsd.ax.
Prism has just crashed and this was caused by the third party codec nvtrpdemux.ax.
Prism has just crashed and this was caused by the third party codec rdsf3260.dll.
Prism has just crashed and this was caused by the third party codec lmpgspl.ax.
Prism has just crashed and this was caused by the third party codec divxdec.ax.
Prism has just crashed and this was caused by the third party codec mpegsplitter.ax.
Prism has just crashed and this was caused by the third party codec nevideohd.ax, NeQTDec.ax, NDParser.ax.
Prism has just crashed and this was caused by the third party codec avisplitter.ax.
Prism has just crashed and this was caused by the third party codecs for QuickTime and can also by installed by QuickTime Alternative.
I received an error message "could not open video stream from file".
I received an error message that said it was not a valid Win32 program.
I received an error message "Error: Failed to create video writer sink".
I received an error message "Error : Could not open video stream from file".

Telephony Hardware
Installing Synway Telephony Device
CAHTA Problems - Installing CAHTA Drivers
I get the message 'Cannot Allocate Channel' selecting Properties for a line on a CallURL board
Resolving Hardware Conflicts (i.e., BIOS Conflicts)
Solving Caller ID Detection Problems
How to Improve Poor Quality Recordings from my CURL Board
Poor Audio Quality and Static on Recording When Using a Call Recording Adapter
My Modem or Telephony Board is Not Listed As a Valid Telephony Device
Hardware Help - Line Properties
Telephony - Add Device
Installing Dialogic Boards & Drivers
Recommended Voice Modems (Specific Models)
How to Uninstall and then Reinstall a Modem
Installing Cahta boards under Windows Vista

Video and Audio
Video Encoder Options
New Encoder Options
Encoder Options for 3gp Files
Encoder Options for AAC / m4a Files
Encoder Options for AIFF Files / m4a Files
Encoder Options for AMR Files / m4a Files
Encoder Options for AMV Files
Encoder Options for APE Files
Encoder Options for ASF and WMV Files
Encoder Options for AU Files / m4a Files
Encoder Options for AVI Files
Encoder Options for DivX Files
Encoder Options for DV Files
Encoder Options for FLAC Files / m4a Files
Encoder Options for FLV Files
Encoder Options for MOV Files
Encoder Options for MP3 Files / m3u / pls / wpl Files
Encoder Options for MP4 Files
Encoder Options for Mpeg Files
Encoder Options for MPEG-4 Files
Encoder Options for MPC Files
Encoder Options for OGG Files
Encoder Options for RealMedia Files
Encoder Options for RSS / m3u / pls / wpl Files
Encoder Options for SPX Files
Encoder Options for Xvid Files
Encoder Options for WAV Files
Encoder Options for WMA Files
Encoder Options for MKV Files
Encoder Options for MP1 / MP2 Audio Files
Encoder Options for DCT Audio Files
Encoder Options for DTS Files
Edit Video Output Format
Third Party Codecs
Converting format X to format Y and Other Information on File Sizes
Enable CD Ripping/Burning for Restricted Users
Decoder Settings
Audio Tags
I Do Not Hear Any Sound Through My Speakers or Headphones
Text to Speech (TTS) and Speech Recognition (SR)
WavePad loads a file but the audio wave form is not displayed and file has no sound
How to locate the Record button for each track on the MixPad window
Video playback stalls after effects applied
YouTube Live Streaming Support
About Direct Connection Using the Tag Editor Output Format

Video Output Options
Video Output Options - Output to Disc
Video Output Options - Output to a Computer
Video Output Options - Output to Portable Device
Video Output Options - File Format Settings Explained
Video Output Options - Resolution Settings Explained
Video Output Options - Frame rate Settings Explained
Video Output Options - Lossless Export Settings
Video Output Options - Quality Settings

VRS
Does VRS work with Multichannel Sound Cards?
Does VRS Work with Sound Cards with ASIO Drivers?
Can VRS record calls made/received by IVM?
How do I set up call recording with VRS using Axon with softphones and/or IP phones?
How do I configure VRS with Axon?

Other
Why am I being prompted to install other software in addition to the program that I downloaded?
Card Verification Value (CVV)
CD/DVD drive not detected on Windows 95/98/Me/NT4.0 systems for ripping or burning
When installing SoundTap I receive an error message...
Making a secure purchase
Are you developing a version of the software for the iPhone?
About System-Wide Hot-Keys
About the NCH Toolbar Windows 10 Instructions Troubleshooting Onedrive